Here is the copy of the email I just sent to the Swissport Baggage Tracing Office (reference number changed for confidentiality purposes):
Hi,
I'm writing to check on the status of my missing bag. My name is Sarah and my file reference number is ZRHXX-55555. One of my bags has already been delivered. The other suitcase, the one with all of the Christmas presents in it, is still reported as missing according to the IVR system.
As it is Christmas Eve, I am very concerned about the location of the missing bag. Any information you have about its whereabouts, or when I can expect to receive it would be greatly appreciated.
Also, it's been five days since I've been able to change my clothes. At what point in time does the airline compensate me for my missing clothes and toiletries?
Thank you in advance for any help you can give me.
Sincerely,
Sarah
Here is what I really wanted to write:
Hi,
Delta couldn't possibly transfer our luggage from one plane to the other in the 24 hours they had to do so. Consequently, I've been wearing the same pants for the past five days in a row. You were so kind to deliver the useless bag to us this morning (my husband doesn't care about his clothes) after two and a half days of delay.
HOWEVER, WHERE IS MY SUITCASE WITH ALL THE LOOT IN IT? I'm tired of hearing that it's missing. You may be able to compensate me for my clothes--I have nothing against shopping sprees. BUT! The presents are kind of important, and certainly not replaceable in Europe, or in time for Christmas. And no check could cover my sadness on Christmas morning, knowing that half of my family members won't have anything to open from us. Because you know that Christmas is all about the presents, RIGHT??????
Get your butts in gear.
Sincerely,
Sarah
1 comment:
How do you say butt in French?
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